Delayed Journey Triggering

Incident Report for Regal AI

Resolved

This incident has been resolved.

Posted Feb 27, 2026 - 18:08 EST

Monitoring

A fix has been implemented and journey triggering is operating normally. We are monitoring system performance while recovery continues to ensure all delayed events are processed. Elevated errors affected a subset of journey triggers between 2:14 PM and 2:25 PM ET.

Posted Feb 27, 2026 - 16:44 EST

Identified

We identified elevated errors affecting journey triggering that caused delays for some events. Mitigation is in progress, and we are working to process all impacted events.

Posted Feb 27, 2026 - 14:55 EST

This incident affected: Contact Center (Journey Triggers).