All Systems Operational

Uptime over the past 90 days. View historical uptime.
Agent Experience / Contact Center Operational
90 days ago
99.97 % uptime
Today
Agent Desktop Operational
90 days ago
99.94 % uptime
Today
Task Routing Operational
90 days ago
99.94 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
Agent Management Operational
90 days ago
100.0 % uptime
Today
Login / SSO Operational
90 days ago
100.0 % uptime
Today
Telephony Operational
90 days ago
100.0 % uptime
Today
Twilio (Voice) ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twilio (SMS) ? Operational
90 days ago
100.0 % uptime
Today
Branded Caller ID Operational
90 days ago
100.0 % uptime
Today
AT&T Service/Reporting Operational
90 days ago
100.0 % uptime
Today
Verizon Service/Reporting Operational
90 days ago
100.0 % uptime
Today
T-Mobile Service/Reporting Operational
90 days ago
100.0 % uptime
Today
Journeys Operational
90 days ago
100.0 % uptime
Today
Triggers Operational
90 days ago
100.0 % uptime
Today
Campaign Actions (SMS/Phone) Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
99.98 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Ingest Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
99.92 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
HubSpot Operational
90 days ago
100.0 % uptime
Today
Segment Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
mParticle Operational
90 days ago
100.0 % uptime
Today
Calendly Operational
90 days ago
100.0 % uptime
Today
Outbound Data Operational
90 days ago
100.0 % uptime
Today
In-App Reporting Operational
90 days ago
100.0 % uptime
Today
Reporting Webhooks Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio Voice, North America Operational
HubSpot Integration - HubSpot APIs Operational
HubSpot Integration - HubSpot CRM Operational
Conversation Intelligence Operational
90 days ago
100.0 % uptime
Today
AI Agents Operational
90 days ago
99.97 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Voice LLM Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 18, 2025
Delays in Email Sending (Potential Gmail Issue)
Resolved - This incident has been resolved.
Jul 18, 12:17 EDT
Monitoring - We are no longer seeing elevated error rates and email sending appears to be functioning normally. While Gmail has not confirmed an issue, earlier signs pointed to a possible temporary disruption on their side.

We will continue monitoring closely to ensure full stability. If you experience any further issues, please reach out to our Support team.
Jul 18, 11:48 EDT
Investigating - We are currently seeing reports of email sending issues. While Gmail’s official status page does not show any problems, Downdetector (https://downdetector.com/status/gmail/) is showing a spike in error reports, indicating a potential temporary outage or delay on Google’s side that may be affecting email deliverability.

In the meantime, we recommend holding off on sending additional emails if possible, as they may be queued or delayed. We are actively monitoring the situation and will provide updates as soon as we see improvement or receive more information.
Jul 18, 11:26 EDT
Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025
Delays in Task Routing
Resolved - This issue has been resolved, and Task Router functionality has returned to normal. If you are still experiencing any problems, please chat in to our Support team for assistance.
Jul 14, 15:03 EDT
Monitoring - We are seeing error rates begin to decline, although the issue is not yet fully resolved.

If you have a task stuck on your screen, please visit the Tasks page, locate the task using the Task ID, and cancel the task from that page.

Once no tasks are stuck on your screen, you may continue working. We will provide another update as we learn more.
Jul 14, 14:02 EDT
Update - We are continuing to monitor a retroactive issue with Twilio Task Router and are currently awaiting updates from Twilio. This issue may impact agents’ ability to change status, accept new tasks, or disposition existing ones. All task types are potentially affected. We will share more information as soon as it becomes available.
Jul 14, 13:06 EDT
Identified - We are currently monitoring a retroactive issue with Twilio Task Router. This issue originated on Twilio's side, and our engineers are investigating the customer impact. We will follow up and provide more details as Twilio releases more information.
Jul 14, 12:23 EDT
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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