All Systems Operational

AI Agents Operational
AI Agents platform Operational
Contact Center Operational
Agent Desktop Operational
Task Routing Operational
Call Recording Operational
Agent Management Operational
Login / SSO Operational
Conversation Intelligence Operational
Journey Triggers Operational
Journey Campaign Actions (SMS/Call) Operational
Platform Operational
APIs Operational
Ingest Operational
Email Operational
In-App Reporting Operational
Reporting Webhooks Operational
Vendors Operational
Deepgram Operational
Voice LLM Operational
OpenAI Operational
TTS Providers - ElevenLabs Operational
TTS Providers - OpenAI Operational
TTS Providers - Cartesia Operational
Twilio (SMS) Operational
Twilio (Voice) Operational
Integrations: HubSpot Operational
Integrations: Segment Operational
Integrations: Salesforce Operational
Integrations: mParticle Operational
HubSpot Integration - HubSpot APIs Operational
HubSpot Integration - HubSpot CRM Operational
Integrations: Calendly Operational
Twilio SMS Long Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio Voice, North America Operational
AT&T Service/Reporting Operational
Verizon Service/Reporting Operational
T-Mobile Service/Reporting Operational
Test Component Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Oct 9, 2026

No incidents reported today.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

Completed - The scheduled maintenance has been completed.
Sep 26, 02:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 01:14 EDT
Scheduled - The Regal platform team will be performing routine system maintenance on Saturday, 9/26 from 1:00 AM to 2:00 AM ET.

Impact
During this window, all voice systems will be unavailable and event processing will be paused.

We'll post here when maintenance starts and again when it's complete.

Sep 18, 15:57 EDT

Sep 25, 2026

No incidents reported.