Issues Placing Outbound Calls and Working Tasks

Incident Report for Regal.io

Resolved

This incident has been resolved.

Posted Nov 18, 2024 - 15:09 EST

Monitoring

Our engineering team identified a spike in errors from 14:20 - 14:30 EST. We are seeing resolution after agents refresh the page.

We have alerted our partners and are actively monitoring the situation, but reports indicate that normal functionality has resumed.

If you encounter issues, please try refreshing your interface as an immediate workaround. We are continuing to monitor and will provide updates once the issue has been fully resolved.

Posted Nov 18, 2024 - 14:45 EST

Investigating

We are currently investigating an issue placing calls.

Posted Nov 18, 2024 - 14:32 EST

This incident affected: Agent Experience / Contact Center (Agent Desktop).