Routine Database Maintenance

Scheduled Maintenance Report for Regal AI

Completed

The scheduled maintenance has been completed.

Posted Sep 26, 2026 - 02:45 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 26, 2026 - 01:14 EDT

Scheduled

The Regal platform team will be performing routine system maintenance on Saturday, 9/26 from 1:00 AM to 2:00 AM ET.

Impact
During this window, all voice systems will be unavailable and event processing will be paused.

We'll post here when maintenance starts and again when it's complete.

Posted Sep 18, 2026 - 15:57 EDT

This scheduled maintenance affected: Contact Center (Agent Desktop, Task Routing, Call Recording, Agent Management, Login / SSO, Conversation Intelligence, Journey Triggers, Journey Campaign Actions (SMS/Call)), Platform (APIs, Ingest, Email, In-App Reporting, Reporting Webhooks), and AI Agents (AI Agents platform).