All Systems Operational

Uptime over the past 90 days. View historical uptime.
Agent Experience / Contact Center Operational
90 days ago
99.99 % uptime
Today
Agent Desktop Operational
90 days ago
99.95 % uptime
Today
Task Routing Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
Agent Management Operational
90 days ago
100.0 % uptime
Today
Login / SSO Operational
90 days ago
100.0 % uptime
Today
Telephony Operational
90 days ago
99.96 % uptime
Today
Twilio (Voice) ? Operational
90 days ago
99.96 % uptime
Today
SMS Operational
90 days ago
99.86 % uptime
Today
Twilio (SMS) ? Operational
90 days ago
99.86 % uptime
Today
Branded Caller ID Operational
90 days ago
100.0 % uptime
Today
AT&T Service/Reporting Operational
90 days ago
100.0 % uptime
Today
Verizon Service/Reporting Operational
90 days ago
100.0 % uptime
Today
T-Mobile Service/Reporting Operational
90 days ago
100.0 % uptime
Today
Journeys Operational
90 days ago
100.0 % uptime
Today
Triggers Operational
90 days ago
100.0 % uptime
Today
Campaign Actions (SMS/Phone) Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Ingest Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
HubSpot Operational
90 days ago
100.0 % uptime
Today
Segment Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
mParticle Operational
90 days ago
100.0 % uptime
Today
Calendly Operational
90 days ago
100.0 % uptime
Today
Outbound Data Operational
90 days ago
100.0 % uptime
Today
In-App Reporting Operational
90 days ago
100.0 % uptime
Today
Reporting Webhooks Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio Voice, North America Operational
HubSpot Integration - HubSpot APIs Operational
HubSpot Integration - HubSpot CRM Operational
Conversation Intelligence Operational
90 days ago
100.0 % uptime
Today
AI Agents Operational
90 days ago
100.0 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Voice LLM Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Twilio Outage - Text and Call Task Errors
Resolved - Twilio is reporting that this incident has been resolved.
Apr 17, 19:16 EDT
Monitoring - Twilio has deployed a fix and is seeing signs of recovery.

We will continue to monitor the situation and provide further updates once Twilio has confirmed the issue is fully resolved.
Apr 17, 18:15 EDT
Update - Twilio has acknowledged the problem and their engineering team is actively investigating.

We will continue to monitor the situation and provide further updates once Twilio has confirmed the issue is fully resolved.
Apr 17, 16:23 EDT
Update - We are continuing to investigate this issue.
Apr 17, 16:20 EDT
Investigating - We're currently experiencing issues with sending SMS messages and Task Wrapping due to an incident impacting our provider, Twilio.

We’re monitoring the situation closely and will share updates as they become available. Thank you for your patience.
Apr 17, 16:00 EDT
Apr 16, 2025

No incidents reported.

Apr 15, 2025
Call Disruptions
Resolved - Twilio has confirmed that this issue has been resolved.
Apr 15, 13:54 EDT
Monitoring - Twilio has reported that the errors have stopped and our monitoring shows the same.

We will continue to monitor the situation and provide further updates once Twilio has confirmed the issue is fully resolved.
Apr 15, 11:24 EDT
Identified - We're currently experiencing intermittent issues with voice calls due to an incident impacting our provider, Twilio. Twilio has acknowledged the problem and their engineering team is actively investigating.

We’re monitoring the situation closely and will share updates as they become available. Thank you for your patience.
Apr 15, 10:45 EDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

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