All Systems Operational

Uptime over the past 90 days. View historical uptime.
Agent Experience / Contact Center Operational
90 days ago
99.99 % uptime
Today
Agent Desktop Operational
90 days ago
99.96 % uptime
Today
Task Routing Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
Agent Management Operational
90 days ago
100.0 % uptime
Today
Login / SSO Operational
90 days ago
100.0 % uptime
Today
Telephony Operational
90 days ago
99.96 % uptime
Today
Twilio (Voice) ? Operational
90 days ago
99.96 % uptime
Today
SMS Operational
90 days ago
99.86 % uptime
Today
Twilio (SMS) ? Operational
90 days ago
99.86 % uptime
Today
Branded Caller ID Operational
90 days ago
100.0 % uptime
Today
AT&T Service/Reporting Operational
90 days ago
100.0 % uptime
Today
Verizon Service/Reporting Operational
90 days ago
100.0 % uptime
Today
T-Mobile Service/Reporting Operational
90 days ago
100.0 % uptime
Today
Journeys Operational
90 days ago
100.0 % uptime
Today
Triggers Operational
90 days ago
100.0 % uptime
Today
Campaign Actions (SMS/Phone) Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
99.99 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Ingest Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
99.81 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
HubSpot Operational
90 days ago
100.0 % uptime
Today
Segment Operational
90 days ago
100.0 % uptime
Today
Salesforce Operational
90 days ago
100.0 % uptime
Today
mParticle Operational
90 days ago
100.0 % uptime
Today
Calendly Operational
90 days ago
100.0 % uptime
Today
Outbound Data Operational
90 days ago
100.0 % uptime
Today
In-App Reporting Operational
90 days ago
100.0 % uptime
Today
Reporting Webhooks Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio Voice, North America Operational
HubSpot Integration - HubSpot APIs Operational
HubSpot Integration - HubSpot CRM Operational
Conversation Intelligence Operational
90 days ago
100.0 % uptime
Today
AI Agents Operational
90 days ago
99.97 % uptime
Today
Deepgram Operational
90 days ago
100.0 % uptime
Today
Voice LLM Operational
90 days ago
100.0 % uptime
Today
OpenAI Operational
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 20, 2025

No incidents reported today.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Gmail Email Failures Due to Google Cloud Outage
Resolved - This incident has been resolved.
Jun 12, 17:46 EDT
Monitoring - The issue affecting Gmail integrations appears to be resolving. Email sending and receiving functionality is recovering, and we are no longer seeing elevated error rates. We will continue to monitor closely to ensure full stability.
Jun 12, 15:59 EDT
Identified - We are currently experiencing degraded performance for brands using our Gmail integration. Due to an ongoing outage impacting Google Cloud, both sending and receiving emails via Gmail APIs are intermittently failing. We are monitoring the situation closely and will provide updates as more information becomes available.
Jun 12, 14:38 EDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025
OpenAI Outage - AI Scorecards and AI Trackers affected
Resolved - This incident has been resolved.
Jun 10, 20:38 EDT
Update - We are continuing to monitor for any further issues.
Jun 10, 20:38 EDT
Update - OpenAI is continuing to monitor the fix and is working towards full recovery. We will continue to monitor for any further issues.
Jun 10, 15:02 EDT
Monitoring - OpenAI is reporting continued recovery and we are seeing the same. We will continue to monitor until the outage is fully resolved.
Jun 10, 12:06 EDT
Update - OpenAI is continuing to work on implementing the mitigation and are now seeing recovery in their API. Full recovery may take another few hours.
Jun 10, 11:26 EDT
Identified - OpenAI is reporting an outage that is affecting our AI Conversation Intelligence functionality such as AI Scorecards and Trackers. They have identified the root cause and are working on implementing a fix.
Jun 10, 09:03 EDT
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

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